CBP is a major component of the Department of Homeland Security, focusing on preventing terrorists and their weapons from entering the U.S. The agency also secures the border, facilitates lawful trade and travel, and enforces numerous U.S. laws and regulations, including those related to immigration, customs, and agriculture.
For inquiries or complaints about Customs and Immigration clearance at U.S. borders, individuals are directed to visit the Customs and Border Protection website or contact the CBP Info Center by email or phone during business hours.
ESTA-related questions can be addressed through CBP's ESTA pages or by contacting the CBP Travel Communications Center. Applications for ESTA can be submitted online.
Information about the Global Entry program is available on the CBP website. Applications for this trusted traveler program can be made through the Trusted Traveler Program portal.
Individuals denied boarding at airports should arrange an appointment for a non-immigrant visa at their nearest U.S. Embassy or Consulate.
In cases where a Permanent Resident Card has been lost or stolen, individuals are advised to contact U.S. Citizenship and Immigration Services.
CBP clarifies that transportation companies are allowed to board any Lawful Permanent Resident with an expired ten-year Permanent Resident Card if it is the sole reason they would not otherwise be boarded. This policy does not apply to Conditional Permanent Residents with two-year cards unless they possess an original form I-797 Notice of Action indicating card extension.