Basis Technologies has formed a strategic partnership with digital transformation, consulting and business re-engineering services and solutions company, Tech Mahindra, according to a press release.
“We are thrilled to announce this new partnership with Tech Mahindra and are looking forward to collaborating to bring value to utility companies using SAP,” David Lees, chief technology officer, Basis Technologies, said. “Together, we strive to provide true customer-centric services through timely, accurate and cost-effective back-end processes.”
The purpose of the partnership is to accelerate the delivery of smart utility solutions in Europe and the U.S. It will help the general market shift to traditional transaction processing functions for utility businesses by streamlining business processes and operations through customer-centric services, dynamic work allocation, Business Process Exception Management (BPEM) closure control and smart one office capability, as well as reduce Meter-to-Cash (M2C) errors and boost back-office efficiency. Through the use of BDEx, energy and utility businesses will be able to achieve significant operational savings and improved billing accuracy.
Basis Technologies’ SAP-specific technology solutions will assist with work orders, unpaid bills and customer complaints. Its collaboration with Tech Mahindra will also accelerate the development of predictive analytics, which offer real-time critical asset, field network data, customer insights and behavior through a 360-degree single view dashboard, analyzed by users to ensure lower annual operating costs and respond faster to consumer complaints.
“The power and utility industry is now being led by digitalization and is defined by prosumers who expect a superlative 'anywhere-anytime' service experience wrapped in intuitive self-service and communication tools,” Birendra Sen, business head – business process services, Tech Mahindra, said. “To address this, we believe that managing exceptions continue to remain critical in utility business process operation. Our partnership with Basis Technologies will empower the utility customers with a smart, intelligent and platform-led back office solution that is essential for successful digital transformation and to gain market share.”