PCI Pal was recently granted additional patents in the US information for the use of Processing Sensitive Information over VoIP.
“We’re delighted to further expand our patent portfolio recognizing the innovative and novel ways that we enable cost-effective and low-risk access to our secure payment solutions,” James Barham, CEO of PCI Pal, said. “We’ve been a disruptive force in our specialized market for contact centers, where merchants have been historically burdened by legacy hardware or hosted technologies. Having created the largest partner community in our space, which includes many of the world’s leading UCaaS and CCaaS vendors, this expansion of our portfolio provides protection for the innovation we brought to the market a number of years ago.”
PCI Pal is the first to develop a secure payment platform of this sort for the business communications industry. The global cloud payment security provider’s payments technology platform provides a source for customers to connect PCI pal services to third parties and undergo secure cloud services using non-invasive, low-risk processes.
The cloud integration methods protected by the patents are offered to PCI Pal's clients and partners, granting them the ability to “manipulate the signaling and voice stream of phone calls, allowing PCI Pal to take a non-invasive approach to its handling of data during a call within its Agent Assist and IVR solutions,” a recent press release explains.
The approach helps protect the payment data and helps minimize DTMF bleed or tone leakages.
“PCI Pal gathers sensitive information from consumers either through keypad tones (DTMF) or speech recognition, and is able to seamlessly send this information to the merchants payment service provider (PSP) removing their contact center from the full scope of PCI DSS compliance,” the press release continues.
PCI Pal’s deployments now serve more than 500 merchants, the majority of which are overseen by its partners. With offices based in the UK, Canada and Australia, the company now ranks as the 56th fastest growing company in the UK.