Datamatics, based in Mumbai, India, has entered into a long-term partnership to provide customer and technical support to California-based PSI Services, a news release said.
"Datamatics has demonstrated a great degree of flexibility and scalability in supporting PSI's needs," Raashid Siddique, senior vice president, Global Operations at PSI, said in a statement. "We are extremely impressed with Datamatics' technical prowess, process understanding and customer focus. We see Datamatics as a long-term strategic partner to PSI."
This partnership will draw upon Datamatics' strengths for customer management solutions that encompass remote proctoring as well as both customer and technical support. Across India and the Philippines, Datamatics centers will be active 24/7 offering omni-channel support in voice, chat and email formats.
Datamatics was seen as the ideal partner for PSI, which specializes in providing employee testing including certification, education and licensing.
"During the COVID-19 pandemic, with the changing business models, PSI was looking for a partner that can scale fast with quality resources to support their exponential business demand," the news release said. Datamatics scaled its agents supporting PSI in record time, delivering millions of tests and assessments per year, globally. The partnership between PSI and Datamatics has been further strengthened with signing of the long-term contract."
Operating on four continents with centers in the United States, India and the Philippines, Datamatics works with data-driven businesses to increase productivity and improve the customer experience, the news release said.
"We are happy to be part of PSI’s expansion journey and look forward to a long-term and a mutually win-win partnership," Siddique said.