Infrastructure protection solutions provider Hillstone Networks has confirmed plans to establish a tech support center in Mexico to strengthen its customer service support for its LATAM-based customers, according to a press release.
The Technical Assistance Center Americas (TAC), set to be named TAC LATAM, is the first support launch of its kind for the company and will provide help year-round, 24/7.
“This year has been especially favorable for the growth of our business in the LATAM region,” Eduardo Bello, Hillstone sales director for Latin America, said in a press release. “From projects that we are working hand-in-hand with clients and prospects, all things points to an auspicious 2022. This is why we are paying special attention in the region. As for the language, the Hispanic cultural proximity was one of the factors that made us decide to get much closer to our customers through the TAC LATAM and provide the necessary technical support to efficiently and effectively serve our customers.”
The new venture will handle all Level I and II cases across LATAM, including Brazil.
The TAC LATAM will be the first line of support for Hillstone LATAM customers and will provide added value to Hillstone's services in the area.