Avantive expands global reach with South African partnership

Technology
Callcenter
Avantive Solutions is partnering with a South African company to operate a contact center for customers. | File photo

Avantive Solutions, a U.S. based technology and business services company, is expanding its global reach with a new partnership in South Africa, according to a news release.

The company will offer contact center support in a partnership with Outworx Contact Center, a business process outsourcing and contact center provider, the news release stated.

"We are excited to partner with Outworx as we look to expand and  diversify Avantive Solutions' global footprint," Frank Pettinato,  CEO of Avantive Solutions said in a statement. "As we continue to grow, we're committed to strategically investing in our business to offer a wide variety of geographies to deliver solutions that meet — and exceed — the needs of our clients. We look forward to kicking off our partnership with the Outworx team and supporting our clients in South Africa."

The expansion will give Avantive contact-center support in North America, Latin America, Asia, and Africa.

"The new location in Durban, South Africa, offers a competitive alternative to the Philippines market and other offshore locations with talented English-speaking teams to support inbound and outbound sales,  lead generation, and customer service," the news release stated.

Avantive, founded in 1988, is headquartered in Tulsa, Oklahoma. 

"We are delighted to be working closely with the Avantive team on this partnership," Robin Hoekstra,  CEO of Outworx said. "We look forward to contributing our capabilities and  having a strong, mutually beneficial relationship for many years to  come."

Advantive specializes in customer engagement, strategic sales, and digital marketing solutions, the news release stated. Its customers include Fortune 100 companies in technology, communications and healthcare.