UOB and Accenture have entered into a strategic partnership to apply advanced technologies, including generative artificial intelligence (GenAI), in transforming customer experiences over the next three years. This collaboration marks the first time Accenture has partnered with a Singaporean bank in an AI-focused initiative.
UOB aims to redefine and enhance customer experiences through technological innovation. The bank plans to utilize Accenture’s AI-driven solutions, including the AI Refinery platform, to implement GenAI solutions that enhance business processes, boost productivity, manage risks, and personalize customer experiences on a large scale efficiently.
Additionally, UOB is focusing on upskilling its workforce to utilize advanced technologies effectively. The collaboration with Accenture will enable UOB employees access to training programs via Accenture’s LearnVantage services, helping them incorporate these technologies into their work and enhance customer engagement.
Mr. Wee Ee Cheong, Deputy Chairman and CEO of UOB, expressed enthusiasm about the collaboration, stating, “We are excited about the immense potential that advanced technologies offer. Our goal is to leverage AI solutions to transform our operations, enhance productivity, and deliver personalised customer experiences with scale and speed across our extensive network in ASEAN.”
Julie Sweet, Chair and CEO of Accenture, highlighted the benefits of the partnership, saying, “We are proud to partner with UOB to help them realize their vision for the future of banking by scaling generative and agentic AI at speed, and by helping their people develop valuable advanced technology skills. Together, we will create more engaging experiences for UOB customers and drive new levels of efficiency, value and growth.”
This partnership emphasizes UOB’s dedication to utilizing AI and advanced technologies to increase customer value, improve operational efficiency, and prepare its workforce for the future.