Sagility LLC has expanded its technology-enabled business process management (BPM) service operations to Barranquilla, Colombia. The company also operates in Jamaica, the US, India and the Philippines, a recent press release confirms.
“Sagility’s entry into Colombia’s BPO industry will build on promising growth the industry has demonstrated in this area,” Ramesh Gopalan, Group CEO of Sagility said. “The strategic Colombia location, time zone compatibility, and talented agents with customer service experience enables Sagility to leverage the potential of this favorable market.”
Scheduled to launch this year, the new location will create 650 jobs, both in-person and remotely. The company plans to hire 2,000 employees in the region over the course of the next three years.
The purpose of the expansion is to promote the growth of the BPO industry in the country. The addition is expected to attract investments and additional government efforts.
The new center will focus on leveraging bilingual capabilities, efficient customer service skills and a well-educated workforce to leverage Sagility’s BPM services.
“Barranquilla is home to a demographic that has a vocation for service, aligning well with the healthcare service industry,” a recent press release states. “Combined with the area’s IT infrastructure and low risk to natural disasters, these factors position the city as one of the top five best locations in the LATAM region.”
The addition comes after the Colombian BPO industry secured an excellent confidence score of 85.1% and ranked among the Offshore BPO Confidence Index in 2022, which is developed by Ryan Strategic Advisory and Cognitive Copy, in charge of measuring the labor market, security and the status of the BPO industry.
“The labor market in Colombia has talented resources who can drive nearshore and offshore operations—a crucial element of Sagility’s global BPM services,” Anand Biradar, SVP and Head of Latin America and the Caribbean said. “With talent availability and a healthy BPO ecosystem, Colombia is an important center for nearshore operations for Sagility.”