Render Networks recently appointed Omar Ramadan as vice president of customer operations, according to a press release.
"I am thrilled to join the executive team at this time of the company's evolution and expansion," Ramadan said. “Render has developed a market-leading solution that significantly optimizes the construction of FTTx networks. Having spent the bulk of my career working on the broadband equipment side of the house, I recognize the critical need for improvements in building and maintaining broadband network infrastructure. And that's exactly what Render offers its customers.”
With more than two decades of customer service leadership experience, Ramadan will be tasked with helping Render extend its global network operator connectivity to millions of households in 2023, and scale its customer growth across the U.S., UK and other markets worldwide.
“The role will focus on maturing delivery processes and programs to measure and optimize customer experience and satisfaction in line with the rapid adoption of end-to-end digital construction, operations and maintenance approaches,” a recent press release states.
Before accepting his role with Render Networks, he contributed to customer success and operations organizations at Calix and Advanced Fibre Communications, where he prioritized hypergrowth and implemented modifications to improve processes, technology and people.
"Omar will spearhead our customer operations expansion to deliver market-leading customer value for our operator and builder customers and partners at a time when our team and platform continues to scale and drive digital construction adoption and innovation,” said Render’s CEO, Sam Pratt. “Omar is an exceptional industry leader. I am excited for our team and customers to benefit from decades of telecommunications leadership expertise, and for all of us to learn from Omar’s experience building world-class customer organizations from the ground to post-IPO.”