Five9, Inc. celebrated its most recent office opening in Porto, Portugal, according to a press release. The new European Research and Development Hub will serve as the company's European engineering headquarters.
“Following my visit to Five9 HQ in California, where I had the opportunity to discuss the company’s future expansion to Portugal, I am very happy to welcome its new European engineering hub in Porto,” said Bernardo Ivo Cruz, Portuguese secretary of state for international trade and foreign investment.
The intelligent cloud contact center will prioritize work related to artificial intelligence, software engineering and cloud operations.
“When we looked at options for our next EMEA location, Porto was the clear choice,” CEO and chairman, Five9, Mike Burkland, said. “The city is an emerging, well-connected technology hub with a large base of engineering talent that will enable Five9 to continue our mission of bringing customer experience innovation and business transformation to companies around the world.”
The new establishment is intended to expand the company’s global presence and leverage its cloud contact center and customer service capabilities in the U.S. and EMEA regions. The site currently counts with the support of more than 100 new and existing employees and plans to expand its workforce to 300 employees over the course of the next few years.
The launch is one of several made by Five9 in the last two years, as the company works to expand its presence in Europe. Other expansion efforts include the opening of two data centers in Amsterdam and Frankfurt, both of which are intended to produce sufficient service availability and ensure the company’s compliance with local regulatory requirements.
The company also confirmed plans to launch a new Professional and Customer Support Center of Excellence at the Porto site.
“We are thrilled to welcome Five9 to Portugal, landing in the West Coast of Europe from the West Coast of the USA,” said Luís Castro Henriques, chairman and CEO of AICEP, Portugal’s Trade & Investment Agency. “In Portugal, Porto is proving its attractiveness for IT companies due to a highly skilled talent pool, and a multilingual and multicultural working environment. We are happy that Five9 will be part of this growing tech ecosystem.”