Starbucks Europe Middle East and Africa (EMEA) has forged a partnership with NCR Corp. to manage 43 locations throughout Europe, Africa and the Middle East, ensuring its operations in those regions will continue to run smoothly.
According to a news release, Starbucks EMEA entered into the agreement with NCR so it could improve store operations and management with its enterprise technology platform. The release also noted that Atlanta-based NCR has 38,000 employees worldwide, and offers enterprise technology to run stores, restaurants and self-directed banking.
“NCR transformed a complex web of suppliers into a single point of contact, future-proofing service delivery,” Doug Baker, director of technology operations for Starbucks EMEA, said in the news release. “The key for Starbucks is driving operational support of technology so our partners in stores can focus on other priorities. We have improved customer satisfaction while lowering costs and optimizing operations – it’s a win-win.”
NCR Digital Connected Services provides its clients with software they can use to operate their businesses, according to the news release, including a multi-lingual team that can offer live monitoring, maintenance and support round the clock every day of the year. The company also said in the release that this remote monitoring allows the NCR team to spot an issue before it can impact business operations, enabling issues to be resolved before Starbucks employees even notice there is a problem.
According to the news release, NCR’s software is in use by more than 100,000 restaurants around the world, including chains, international brands and small local operators. The release also said the software provides a business everything it needs to operate smoothly and efficiently while increasing growth.
NCR uses Microsoft Azure with Azure IoT Edge, which has enabled Starbucks to cut management costs in its stores while also increasing efficiency and revenue, the release said.