Blue Prism and Amazon Web Services (AWS) have announced a multi-year global strategic relationship, aiming to revamp the process of automation in companies.
"The collaboration with Amazon Web Services will allow us to further enhance our ability to deliver intelligent automation solutions to organizations around the world seamlessly, on demand and at large or international scale," Terry Walby, chief executive for Blue Prism Ventures, said in a Nov. 12 press release.
Part of the agreement includes speeding up digital robots' integrations with AWS applications and services.
"This relationship will give customers even greater access to intelligent automation solutions that can accelerate their business transformation goals," Madhu Raman, worldwide head of intelligent automation at AWS, said in the release. "Joint customers will have an extensive portfolio of real-world automation capabilities at their fingertips, including business process improvements. Customers will also benefit from more agile and flexible cloud-based contact center solutions that combine our technologies."
The company's on-demand offering will become accessible on the AWS Marketplace next year.
After the COVID-19 pandemic, the need for automation has emerged more than ever, according to CX Today.
Communications research firm Metrigy said in its recent New Workplaces Drive Transformation report that "while only 26% of companies have a cohesive management automation strategy, 57% are automating various point functions such as security management," CX Today reported.
The press release used global foodservice distribution company Sysco as an example of automation improving services.
The company has used Amazon Textract and is now able to automate the processing of inbound customer orders. According to the release, the process has become so effective for the company that its staff no longer has to spend extra hours correcting any order entry errors.
The benefits that Sysco has received are prominent on all fronts, the release said, with 60 digital robots working to generate 6.2 million transactions in 250,000 work hours.