Rimini Street Inc., a global enterprise software product and service provider, has been awarded the Grand Prize for Best Customer Support from the Japan Institute of Information Technology.
The company provides Oracle and SAP software products and is also a Salesforce partner, specializing in services that are very responsive and cost-saving for their customers.
“We are humbled and honored to receive the Japan IT Institute’s top award for our unique support model, which recognizes the company’s continued focus on, and investment in, evolving our support delivery to surprise and delight our hundreds of clients in Japan and thousands of clients around the world who want to make the most of their IT investments,” Yorio Wakisaka, group vice president and regional general manager, said in a press release.
The company provides all clients a primary support engineer who has, on average, 20 years of experience in enterprise software, delivering only the best and most-personalized support to their clients, according to the release.
“Reducing the costs associated with IT infrastructure is one of the biggest challenges for companies today – not only in Japan, but globally. Rimini Street’s support services help organizations maximize the value of their enterprise systems and free up needed resources to address more strategic initiatives that drive competitive advantage and growth,” Wakisaka said.
According to the release, the award was based on the company’s patent-pending AI tech and platforms, as well as the evolution on the group’s support operations, efficiency and overall quality of product.
According to the company, “To date, more than 4,200 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.”
Clients for Rimini Street enjoy 10-minute response times for critical priority 1 cases and 15-minute response times for priority 2 cases.
Rimini Street is headquartered in Las Vegas, Nevada.