Fubon Financial Holdings and its six subsidiaries have been recognized with 22 awards at the 2025 Digital Financial Awards organized by Commercial Times, achieving the highest number of awards in Taiwan's financial sector. The group received 12 Gold Awards and 10 Quality Awards, highlighting its efforts in digitalization, information security, green finance, and inclusive financial services.
The six honored subsidiaries are Fubon Life, Taipei Fubon Bank, Fubon Insurance, Fubon Securities, Fubon Asset Management, and Fubon Futures. The awards reflect their commitment to sustainable business practices and digital innovation across various areas of financial services.
Fubon Securities was recognized for its work in digital transformation and information security with five awards. These included three golds for “Digital Inclusive Award,” “Digital Fair Treatment of Customers Award,” and “Digital Information Security Award (Anti-Fraud Category),” as well as two quality awards for “Digital Innovation Award” and “Digital Service Award.” According to the company: "Fubon Securities follows the principle of 'customer first' by actively integrating AI technology to enhance trading experiences and customer service processes, improving efficiency and accuracy, so that various groups can enjoy inclusive finance. In response to evolving fraud tactics, the company has established protective measures to safeguard customer assets. In the future, Fubon Securities will persist in utilizing innovative technology to improve financial services and achieve the goal of inclusive finance and sustainable common good."
Fubon Insurance earned three golds—“Digital Innovation Award,” “Digital Fair Treatment of Customers Award,” and “Green Net-Zero Finance Award”—and two quality awards. The company introduced an Intelligent Form Remittance Platform for policyholders to self-fill applications online. It also implemented Robotic Process Automation (RPA) at Fubon Life to streamline operations. A spokesperson stated: "Fubon Insurance is actively enhancing the insurance value chain by creating efficient and low-carbon operational processes... Simultaneously, we prioritize information security, privacy protection, and fair treatment of customers."
Taipei Fubon Bank secured three awards this year: “Green Net-Zero Finance Award,” “Digital Information Security Award—Security Category,” and “Digital Information Security Award—Anti-fraud Category.” The bank developed a climate risk management system using cloud computing to monitor ESG performance among corporate clients. On information security: "Information security and anti-fraud are integral components of sustainable governance... Additionally, the bank has developed its own information security analysis system that utilizes intelligent technology to effectively detect and counter emerging threats." The bank also participated in industry-wide anti-fraud initiatives.
Fubon Life was recognized with four quality awards for optimizing internal operations through artificial intelligence tools such as an AI Occupational Code Recommendation System with a nearly 90% success rate. New digital services include voice-assisted insurance enrollment and mobile ID verification that reduces confirmation times significantly. Accessibility features were added for elderly or visually impaired users: "Additionally, Fubon Life has recognized the needs of the elderly and visually impaired communities by launching the 'APP Financial Friendly Service Zone,' which features a font size enlarged by 1.5 times..."
Fubon Asset Management focused on strengthening information security after appointing a Chief Information Security Officer in 2023. The firm obtained international certifications like ISO 27001 while conducting employee training programs on cybersecurity awareness.
Fubon Futures received three awards including its first gold for "Digital Service Award" due to an AI-driven smart trading platform that automates accounting functions for continuous trading efficiency. It retained gold in "Digital Information Security Award-Security Category" for robust cybersecurity systems built on zero trust architecture.
The recognition at these awards highlights ongoing trends in Taiwan’s financial sector toward digital transformation https://www.taiwannews.com.tw/en/news/4946797 , improved cybersecurity practices https://www.bnext.com.tw/article/78137/fsc-anti-fraud , support for green finance https://english.cw.com.tw/article/article.action?id=3436 , enhanced accessibility for vulnerable populations https://www.taipeitimes.com/News/biz/archives/2024/05/06/2003817402 , as well as collaboration between banks on anti-fraud initiatives https://focustaiwan.tw/business/202405070010 .