Bank of America has reported a significant increase in the use of its AI-powered CashPro Chat and transaction search tools among corporate clients. The bank said that more companies are using these features to gain real-time insights and improve efficiency in treasury management.
CashPro is a digital platform that helps businesses manage payments, deposits, loans, and trade transactions. According to Bank of America, usage of CashPro Chat grew by 21% over the past year. Nearly 70% of corporate clients now use this tool for accessing account information, tracking transactions, and resolving service issues. Since its launch in February 2023, CashPro Search has been used for more than 18 million searches, with almost 2.4 million searches recorded in the third quarter of 2025—a new quarterly high.
“Clients expect instant access to information – without the delays of email or phone calls,” said Abbey Novack, CashPro Service Product Executive in Global Payments Solutions (GPS) at Bank of America. “Our self-service and AI-powered tools deliver that immediacy, helping clients make faster, smarter decisions.”
The CashPro Chat feature provides around-the-clock support with live experts available most hours during the week. Response times average less than 30 seconds. Most client questions relate to payment processing, transaction status, authentication, and access management. In the third quarter of 2025, the system handled 43% of inquiries without needing further escalation.
CashPro Search allows users to check payment statuses across different transaction types such as wires, ACH transfers, RTP payments, foreign exchange transactions, and loan proceeds. It also directs questions to service teams with real-time tracking capabilities. Early adopters have seen a reduction in phone and email inquiries by about one-fifth.
“These tools are transforming how our clients manage treasury operations,” said Matthew Davies, head of GPS EMEA and Global co-head of Corporates Sales for GPS at Bank of America. “As our AI capabilities evolve, we’re delivering even greater levels of support and strategic value.”
Bank of America plans to continue developing its CashPro services by adding new features like credit inquiry support through CashPro Chat and simplifying workflows for routine treasury tasks.
The company serves nearly 70 million consumer and small business clients through approximately 3,600 retail financial centers and about 15,000 ATMs across the United States. Its digital banking platform has around 59 million verified users worldwide.