The National Credit Union Administration (NCUA) Board held its fourth open meeting of 2025, where it was briefed on artificial intelligence, post exam survey results from the Office of the Ombudsman, and updates on the Central Liquidity Facility (CLF).
During the meeting, Amanda Parkhill, Acting Director of the Office of Examinations and Insurance, along with Amber Gravius, Director of the Office of Business Innovation and Acting Chief Information Officer, provided insights into artificial intelligence (AI). The briefing covered AI use cases within the credit union industry and introduced NCUA.gov's new AI resource page. It also explored how AI might support NCUA’s internal operations. A May 2025 report by the U.S. Government Accountability Office suggested that NCUA update its model risk management guidance. However, NCUA concluded that a sole focus on model risk management would not be sufficient for all potential AI applications in credit unions.
“There’s a lot we’re still learning about AI use at financial institutions. As it continues to evolve and mature, we too must evolve along with it,” said NCUA Chairman Kyle Hauptman. “Credit unions have long been early adapters of innovative technology and are already using AI to increase efficiencies and enhance customer service. We want to know more about these use cases and the ways the NCUA can provide stronger regulatory and supervisory clarity so that credit unions can operate in a safe and sound manner while using artificial intelligence.” Hauptman encouraged feedback submission through Ask NCUA.
Shameka Sutton, NCUA Ombudsman, provided an overview of her office's purpose and programs alongside post exam survey results which included observations from 2024 as well as examiner feedback.
Anthony Cappetta, President of Central Liquidity Facility (CLF), briefed the Board on CLF's second quarter 2025 financial highlights including membership trends and investment portfolio performance.
The NCUA is responsible for regulating federal credit unions with full backing from Congress. It manages deposit insurance through the National Credit Union Share Insurance Fund covering over 135 million account holders across federal credit unions.
For further information or media inquiries: OEACmail@ncua.gov or call 703-518-6330.