With a rise in impersonation scams across Australia, ANZ is advising customers to remain vigilant. Scammers are increasingly posing as banks, using sophisticated methods to deceive individuals into sharing personal information or transferring money.
Scamwatch reported over 10,800 online banking scams in Australia, with losses amounting to $11 million in 2024. Shaq Johnson, ANZ Head of Customer Protection, emphasizes the importance of recognizing unsolicited contact and understanding the warning signs of bank impersonation scams.
“Scammers are experts at creating a sense of urgency and fear," said Johnson. "Learning how to spot a scam is your first line of defence."
Common signs include messages asking for account verification or updates, urgent language designed to create panic, requests for login details or remote access, and links leading to fake websites.
To protect themselves, customers should never share banking details or passwords and avoid clicking on unexpected links. They should contact their bank directly using official contact details if they suspect fraudulent activity.
For further information or media inquiries, Alexandra La Sala can be contacted at +61 499 292 554 and Kate Power at +61 481 547 556.