The United States Embassy in Moldova is transitioning to a new visa appointment system. This system features updated cybersecurity measures and improved customer service options. During the transition period, which runs from May 26 at 17:00 until May 29, 2025, at 23:59, visa applicants in Moldova will experience a temporary suspension of certain services.
During this time, applicants will not be able to schedule, reschedule, or cancel appointments. Additionally, they will be unable to generate payment slips for visa fees or request expedited appointments. The option to speak with a call center operator will also be unavailable.
Starting on May 30, all services will resume as normal. Applicants will have full access to the new system via the website https://www.ustraveldocs.com.
For those needing assistance before or after the outage period, the call center remains available at +373 22 893060 or +1 703 988 7104.
Further information and frequently asked questions can be found on the embassy's website at md.usembassy.gov/visas.