U.S. Customs and Border Protection (CBP), one of the largest law enforcement agencies globally, employs over 60,000 individuals. The organization is responsible for preventing terrorists and their weapons from entering the United States while ensuring lawful international travel and trade.
CBP maintains Attaché Offices in 26 countries worldwide. These attachés are stationed at U.S. Embassies and Consulates, acting as the Chief of Mission’s in-house specialists on Customs and Border Protection matters. They provide advice to U.S. Ambassadors or Consuls General on CBP programs and capabilities.
The CBP Attaché based in Singapore oversees an Area of Responsibility that includes six countries: Singapore, Malaysia, Indonesia, Brunei, Timor-Leste, and Papua New Guinea.
For more information on CBP's mission and various programs, interested parties can visit the CBP website at www.cbp.gov.
For questions related to the Global Entry under the Trusted Traveler Program (TTP), Electronic System for Travel Authorization (ESTA) under the Visa Waiver Program, or other travel or trade inquiries, individuals can email the CBP Office at the U.S. Embassy in Singapore at SingaporeCBPInquiry@state.gov. Responses are typically provided within 72 hours. Information about embassy closure dates can be found on a list of holidays.
The CBP Information Center's website offers answers to over 600 frequently asked questions (FAQs). For additional queries not addressed online, users can contact the Support Team through this platform. International callers may reach out to +1 (202) 325-8000 during specific hours:
- CBP Information Center: Monday – Friday: 8:30 a.m.-8:00 p.m. Eastern Standard Time (EST).
- Compliments and Complaints office: Monday – Friday: 8:30 a.m.-5:00 p.m. EST.
- Trusted Traveler Program inquiries are handled Monday-Friday from 8:30 a.m.-5:00 p.m. EST.
- ESTA, EVUS, and Traveler Compliance services operate around-the-clock every day except federal holidays.
Further details about popular FAQs include:
- Visa Waiver Program Improvement Act
- Electronic System for Travel Authorization
- Electronic Visa Update System
- Trusted Traveler Program
- Global Entry Program
- U.S. APEC Card Program
- I-94 Travel Records for U.S. Visitors
- DHS Trip Redress Inquiry Program
Additional resources on basic importing and exporting can be accessed via designated links provided by CBP.