In the Caribbean, despite significant investments in water infrastructure, many communities still face challenges with reliable and responsive water services. Issues such as intermittent supply, low water pressure, and water quality concerns are prevalent, particularly in areas dependent on tourism.
Globally, utilities that once prioritized infrastructure development now face difficulties meeting rising customer expectations for consistent and high-quality services. Traditionally focused on expanding infrastructure like treatment plants and pipelines, these utilities often neglected system maintenance and customer service.
The World Bank is addressing this shift through results-based financing models like the Program-for-Results (PforR) lending instrument. This approach ties disbursements to verified outcomes rather than inputs. The PforR model emphasizes reducing non-revenue water, improving service continuity, and increasing customer satisfaction metrics.
The World Bank's engagement in the Caribbean involves translating analytical work into practical solutions through initiatives like the Caribbean Water Security and Sector Efficiency Regional Program. Initially focusing on three countries, this program aims to address challenges such as water losses, operational efficiency, wastewater management, and climate resilience while promoting regional cooperation.
Additionally, efforts are underway to support broader reforms through initiatives like the Source-to-Sea Pollution Management initiative funded by the World Bank’s PROBLUE Trust Fund. This initiative focuses on sustainable wastewater solutions and coastal pollution management.
A recent Water Utility Creditworthiness Workshop in Jamaica highlighted financial sustainability and governance issues among leaders from eight countries. These efforts demonstrate a commitment to modernizing water services across the region.
Despite ongoing challenges, there is a clear commitment from countries and partners to develop resilient and efficient water services capable of withstanding climate change pressures while ensuring long-term security.