Researchers from Swansea University have conducted a study to uncover the barriers ex-offenders in Wales face concerning digital technology. Published in Health & Justice, the study involved 41 participants from the justice system and highlighted various forms of digital exclusion.
Dr. Gemma Morgan, the study's lead author and Senior Lecturer in Criminology, Sociology, and Social Policy, emphasized, “Our research shows that digital exclusion is not just about lacking devices—it’s about the inability to fully participate in society."
The study identified issues such as limited access to essential digital technology and data poverty. Some participants reported not owning smartphones, laptops, or tablets, inhibiting their engagement with modern services. Even for those who own such devices, affordability issues related to data or Wi-Fi often prevent access to online services. Low digital competency further restricts participants from carrying out everyday tasks, contributing to their marginalization.
Morgan stated, “People in the criminal justice system are being further marginalised by digital barriers, which limits their access to services that could support their well-being and stop them from going on to re-offend.”
The research highlighted using both online and offline spaces to enhance social inclusion and facilitate desistance from crime - the process of moving away from criminal behavior. Recommendations from the study included improving digital access to affordable technology, embedding digital skills training, and recognizing digital needs within criminal justice policies.
Dr. Morgan added, “Digital technology is no longer a luxury—it is essential for navigating modern life. Our findings show that providing access to digital tools and enhancing digital skills must be prioritised in desistance support to prevent people in the criminal justice system from being left behind.”
The full paper can be read under the title: "Understanding the access to and use of digital technology by people in the criminal legal system: empirical findings from Wales."