The Social Security Administration's Federal Benefits Unit (FBU) in Manila serves beneficiaries across the Philippines and over 40 countries in the Asia-Pacific region. Access to SSA services is strictly by appointment, with no provision for walk-in visits.
Appointments cannot be made through the American Citizen Services (ACS) unit, as ACS staff are Department of State employees and do not handle Social Security matters. Customers are advised against scheduling ACS appointments to seek FBU services, as walk-ins are not permitted under any circumstances.
To schedule an appointment with the FBU, individuals must email FBU.Manila@ssa.gov using "Appointment Request" as the subject line. The email should include their name, purpose for requesting an appointment, and contact number. The FBU will respond within 15 business days to confirm appointments if approved.
For those who prefer online options, several services such as retirement benefits, disability benefits, and Medicare can be accessed online. Users are encouraged to create a mySocialSecurity account. For foreign addresses, ID.me should be selected as the sign-in method.