Uber has announced a series of new features aimed at enhancing the experience for its 7 million monthly drivers and couriers. These updates focus on improving safety, fairness, and user-friendliness.
One significant addition is the Enhanced Rider Verification system, which introduces a "Verified" badge on rider profiles. This badge indicates that the rider has completed additional verification steps, fostering trust between drivers and riders. Initial tests have shown that verified riders receive higher ratings and generate fewer complaints.
Uber is also expanding its Record My Ride feature to all U.S. drivers, allowing them to record audio and video during trips for added safety. These recordings are encrypted and stored on the driver’s device to ensure privacy.
To promote respectful interactions, drivers can report rude behavior, triggering automated warnings and tips sent to offending riders. A new feature will also allow drivers to block riders rated 2 or 3 stars, giving them more control over their experiences. In terms of transparency, Uber plans to introduce an in-app feature that clearly shows drivers how their earnings are allocated.
"Drivers deserve to have a better understanding of their earnings," Uber CEO Dara Khosrowshahi said.
The Uber Driver app itself is getting a redesign for a more intuitive experience, making it easier to access earnings and upcoming trip opportunities.
Additional navigation enhancements will include predictive traffic patterns and a new pick-up optimization feature to guide drivers toward main roads. With these advancements, Uber aims to create a safer, fairer, and more user-friendly platform for flexible work, with more updates expected in the future.