Customer experience (CX) products and solutions company, Sitel Group, was recently deemed a leader in the Customer Experience (CXM) Management Service Provider category in both the Americas and Europe, Middle East and Africa (EMEA) by Everest Group. The selections were based off PEAK Matrix Assessment 2022 reports, according to a press release.
“It is a true honor to be recognized as a leader by Everest Group,” president, CEO and co-founder, Sitel Group, Lauren Uberti, said. “We are committed to providing superior customer service worldwide, and this recognition in both the Americas and EMEA is not only proof of that, it’s a testament to our ongoing dedication to creating innovative solutions that reduce customer effort.”
Everest Group’s PEAK Matrix solution assesses related market impact, vision and capability of service providers and categorizes under the following groups: leaders, major contenders and aspirants.
Sitel Group’s CXM services are credited with helping clients boost their satisfaction scores, while improving their technological and collaborative abilities.
“With strong delivery presence across North America, a large multilingual workforce and omnichannel capabilities, Sitel Group is a leader on Everest Group's Customer Experience Management (CXM) in the Americas – PEAK Matrix® Assessment 2022,” Everest Group, Shirley Hung, Partner, said. “A robust partner ecosystem with cost-effective and innovative digital CX solutions and flexible pricing structures like output-based, hybrid and outcome-based pricing models enable Sitel Group to be a strategic partner of choice for its clients and is positioned well to meet new and changing client requirements. Catering to a broad geographic landscape across the EMEA region, with experience in multiple verticals, and supported by a large multi-lingual workforce, has helped position Sitel Group as a leader and a Star Performer on Everest Group's Customer Experience Management (CXM) in EMEA – PEAK Matrix® Assessment 2022.”