Telstra recently promoted Eric Dalessio to vice president of customer service deliver for the Americas, according to a press release.
“Customers today expect, and deserve, more and Telstra is committed to redefining the customer experience by investing in the infrastructure necessary to continually build on our expertise and solutions,” Dalessio said. “We’re revamping every aspect of our service approach – from engagement and billing to pricing and communications – with every decision based solely on reaching a positive customer outcome.”
Under his new role, Dalessio will be tasked with overseeing the company’s business and digital growth strategies in the region. He will work alongside an enterprise and wholesale team to develop new onboard and digital methods to more efficiently carry out service and delivery efforts and identify new partnerships to promote long-term growth.
“Dalessio takes on his new role at a time when customer expectations of a network service provider are higher than ever, in terms of response times, creative solutions and ongoing support,” the press release stated.
During the State University of New York graduate’s two-decade-long tenure with Telstra, he has taken on a variety of leadership roles within the department in an effort to maintain the company’s reputation as a leading network solutions provider.
“Customer service has expanded to play an increasingly critical role in our business operations,” said Noah Drake, president, Americas, Telstra. “Eric inherently understands what our customers need and he’s intimately familiar with every aspect of our key business processes. That’s the right combination for driving true transformation and long-term growth.”