Alorica, Inc. has added its newest global connection hub in Candon City, Ilocos Sur, Philippines to expand its work-from-home offerings and fulfill demand in select markets, a press release reported.
"As we define the future of work, a primary consideration for our workforce optimization strategy is the evolving employee experience," CEO at Alorica, Greg Haller, said in the release. “With the global economy adjusting to a new normal, our focus continues to be the welfare of our employees. We want to do what’s best for them by combining the best of remote and in-person engagement. That includes establishing offices where there are high-quality candidate pools including multilingual capabilities, and physically being there for our remote team members when they need additional support. The Alorica Connection Hubs allow us to enhance our interactions with employees, which leads to enhanced performance and exceptional delivery of customer service.”
The new Candon Connection Hub will feature recruitment and conference rooms, training related to technology support and docking workstations, among other rooms, according to the release.
The addition intended to enhance the company’s ability to improve its technology, customer care and digital services joins a catalog of recently launched global locations across the United States, Latin America and Europe, in cities such as La Ceiba, Honduras; Querétaro, Mexico and Warsaw, Poland. According to its press release, Alorica hopes to continue expanding this year with plans to launch its next connection hub in Veracruz, Mexico.
The customer service company received recognition as the “Leader in the 2022 Gartner Magic Quadrant for Customer Service BPO.”
“Alorica has been a pioneer in hybrid work models for over two decades,” Haller said. “With 100,000+ employees across 16 countries speaking over 30 languages, Alorica is known for removing barriers and providing clients with the people, technology and processes required to transform the customer experience at scale from virtually anywhere. The new connection hubs further strengthen Alorica’s global footprint and geographic offerings.”